Retail Automation

Maturing
Megatrend

Real Economy
Opportunity

Summary

125

Featured Companies

$11,391M

Total Raised In Trend

7

B10 Portfolio Companies

Hiring and Funding Speed

Slowest

Fastest

Trend Maturity

Early

Growth

Market

Growth

Trend growth is a proprietary composite score based on the speed of hiring and fundraising. Base11 benchmarks trend growth against the growth of other trends analysed through the Base11 platform.

Avg Trend Benchmark

Retail Automation

02/1712/1710/1808/1906/2004/21

Month Of

Yearly Financing

The total amount raised by companies in the trend by year.

$1,000M$2,000M$3,000M$4,000M$5,000M'16'17'18'19'20'21

Funding by Segment

Contact Center25%
Sales23%
Retail - Messaging & Chat15%
Support Automation12%
Retail - Post Purchase, Upsell, & Re-engagement8%
Retail - Convsersion & Engagement Platform7%
Customer Success7%

Segments & Companies

Locations

Select...

Stages

Select...

Investors

Select...

Sort by

Agent Training & Analytics

Softwares that measures support agent performance and manages training workflows

Company

Founded

Stage

Raised

Employees (est)

HQ Location

Founder

Investors

Playvox

2012

Series B

$34M

145

Sunnyvale, United States

Five Elms Capital, Alchemist Accelerator, FCP Emprendimiento e Innovación SP

Observe.AI

2017

Series B

$89M

200

San Francisco, United States

Y Combinator, Menlo Ventures, Emergent Ventures, Nexus Venture Partners, Scale Venture Partners, and 10 others

Chorus.ai

2015

Acquired

$100M

175

San Francisco, United States

Georgian, Redpoint, Emergence, Sozo Ventures, Gil Dibner

Calabrio

1995

Acquired

$9M

692

Minneapolis, United States

Kohlberg Kravis Roberts, BlueStream Ventures, Split Rock Partners

CallMiner

2002

Other

$159M

302

Waltham, United States

NewSpring, Goldman Sachs, Inflexion Partners, In-Q-Tel, Sigma Partners, and 5 others

MaestroQA

2013

Seed

$6M

54

New York, United States

SaaStr Fund, Foundation Capital, Eniac Ventures, Crosslink Capital, Dorm Room Fund, and 3 others

Daisee

2017

Seed

$7M

28

Sydney, Australia

Alium Capital

Enthu.AI

2020

Pre-Seed

-

5

Chandigarh, India

Appit Simple Infotek, Ankit Dudhwewala

Pickle

2020

Pre-Seed

-

15

Sandy, United States

Y Combinator, Oleg Rogynskyy

zenloop

2016

Series A

$12M

64

Berlin, Germany

signals Venture Capital, Nauta Capital, Piton Capital

Call Journey

2015

Other

-

20

Melbourne, Australia

Andrie Papay, Paul Humphrey

more

Klaus

2017

Seed

$7M

49

Tallinn, Estonia

Global Founders Capital, Creandum, Icebreaker.vc, Andrus Purde

Tethr

2013

Other

$36M

60

Austin, United States

Grotech Ventures, IAG Capital Partners, Alumni Ventures Group, MissionOG, Blue Ivy Ventures, and 1 others

Predictiva

2016

Seed

$8M

34

Málaga, Spain

Horizon 2020, ENISA, Swanlaab Venture Factory, Sabadell Venture Capital, CDTI

i2x

2017

Series A

$16M

44

Berlin, Germany

HV Capital, btov Partners, Unternehmertum Venture Capital Partners, MS&AD Ventures, Asgard - human VC for AI, and 1 others

VoiceBase

2010

Other

$32M

43

San Francisco, United States

Band of Angels, Ecosystem Ventures

Joulica

2016

Other

-

21

Galway, Ireland

Tony McCormack

more

RankMiner

2012

Other

-

3

Florida, United States

Gener8tor Management, LLC

Contact Center

Platforms that serve as the central hubs for omnichannel customer interactions

Company

Founded

Stage

Raised

Employees (est)

HQ Location

Founder

Investors

Acquire

2018

Series A

$12M

193

San Francisco, United States

Base10 Partners, S28 Capital, Fathom Capital, Quentin Nickmans, NHN Investment

JustCall

2016

Other

-

39

Newark, United States

Gaurav Sharma

more

Talkdesk

2011

Series D

$497M

1807

San Francisco, United States

Viking Global Investors, Salesforce Ventures, Threshold, Storm Ventures, 500 Startups, and 12 others

CloudTalk

2018

Series A

$9M

96

Bratislava, Slovakia (Slovak Republic)

henQ, Presto Ventures, Point Nine

Five9

2001

Acquired

$114M

1616

San Ramon, United States

Adams Street Partners, Sapphire Ventures, Partech, HWVP, Hummer Winblad Venture Partners, Oaktree Specialty Lending Corp., and 2 others

Freshworks

2010

Series H

$484M

4738

San Mateo, United States

Accel, Tiger Global Management, Sequoia Capital India, Sequoia Capital, CapitalG, and 1 others

Gorgias

2015

Series B

$42M

179

San Francisco, United States

Sapphire Ventures, CRV, Amplify Partners, FJ Labs, Right Side Capital Management, and 15 others

Zendesk

2007

IPO

$86M

5581

San Francisco, United States

CRV, Matrix Partners, Benchmark, Redpoint, Goldman Sachs, and 6 others

Kustomer

2015

Acquired

$174M

286

New York, United States

Battery Ventures, Redpoint, Canaan Partners, Tiger Global Management, Boldstart Ventures, and 8 others

MessageBird

2011

Series C

$1100M

420

Amsterdam, The Netherlands

Y Combinator, Accel, Spark Capital, BlackRock, Eurazeo, and 9 others

NICE inContact

1997

Acquired

$35M

2044

Sandy, United States

Help Scout

2011

Series B

$28M

147

Boston, United States

Foundry Group, Lead Edge Capital, Dharmesh Shah, Zelkova Ventures, Converge, and 16 others

ujet.cx

2015

Series C

$101M

149

San Francisco, United States

Anand Janefalkar, Hisun Kim

more

Kleiner Perkins, Sapphire Ventures, GV, DCM Ventures, Relay Ventures, and 4 others

Gladly

2015

Series D

$113M

138

San Francisco, United States

New Enterprise Associates, Greylock, GGV Capital, Glynn Capital Management, Future Fund, and 2 others

Bright Pattern

2010

Series A

$10M

67

South San Francisco, United States

Erhan Cakmak, Konstantin Kishinsky

more

Cervin Ventures

babelforce

2013

Other

-

27

Berlin, Germany

IBB Ventures, EnBW New Ventures

Whelp

2018

Pre-Seed

-

6

New York, United States

Techstars Toronto Accelerator, 500 Startups, Starta VC, SparkLabs Accelerator, Techstars

Trengo

2017

Series A

$38M

-

Utrecht, The Netherlands

Peak, Insight Partners

Shelf

2015

Series B

$61M

97

Stamford, United States

Insight Partners, Tiger Global Management, SeedInvest, Connecticut Innovations, Base10 Partners, and 5 others

Customer Success

Software that improves engagement and reduces churn for existing customers

Company

Founded

Stage

Raised

Employees (est)

HQ Location

Founder

Investors

Pendo

2013

Series F

$360M

764

Raleigh, United States

Sapphire Ventures, Contour Venture Partners, Battery Ventures, Spark Capital, B Capital Group, and 11 others

Whatfix

2014

Series D

$140M

622

San Jose, United States

Sequoia Capital India, SoftBank Vision Fund, Stellaris Venture Partners, Helion Venture Partners, Eight Roads Ventures India, and 13 others

Gainsight

2009

Acquired

$156M

890

San Francisco, United States

Bessemer Venture Partners, Battery Ventures, Insight Partners, Lightspeed Venture Partners, Cultivation Capital, and 7 others

SurveySparrow

2017

Other

$1M

111

Walnut, United States

Prime Venture Partners

ChurnZero

2015

Series B

$35M

119

Washington, United States

JMI Equity, Baird Capital, Grotech Ventures, Middleland Capital, Center for Innovative Technology, and 1 others

Planhat

2014

Other

-

44

Stockholm, Sweden

Vitally

2017

Series A

$9M

16

New York, United States

Andreessen Horowitz, 2048 Ventures, Right Side Capital Management, Founder Collective, Zelkova Ventures, and 3 others

Totango

2010

Series D

$37M

98

San Mateo, United States

Pitango Venture Capital, Canvas Ventures, Benhamou Global Ventures, InterWest Partners, Gemini Israel Ventures, and 1 others

UserIQ

2014

Other

$8M

50

Atlanta, United States

BIP Capital, Tech Square Ventures, BLH Venture Partners, Accelerant Venture Capital

Retail - Convsersion & Engagement Platform

Software that optimizes retail sales channels through automated personalization and AB testing

Company

Founded

Stage

Raised

Employees (est)

HQ Location

Founder

Investors

Bloomreach

2009

Series E

$247M

596

Mountain View, United States

New Enterprise Associates, Sixth Street, Salesforce Ventures, Battery Ventures, Lightspeed Venture Partners, and 3 others

Yotpo

2011

Series F

$406M

641

New York, United States

Bessemer Venture Partners, Blumberg Capital, Tiger Global Management, Rhodium, Access Industries, and 16 others

RevLifter

2017

Series A

$8M

49

London, United Kingdom

Maven Capital Partners, Gresham House Ventures, Coutts

Octane AI

2016

Other

$11M

48

San Francisco, United States

General Catalyst, Bullpen Capital, Javelin Venture Partners, FJ Labs, Boost VC, and 8 others

Qubit

2010

Series C

$75M

102

London, United Kingdom

Goldman Sachs, Accel, Balderton Capital, Future Fifty, Salesforce Ventures, and 4 others

Blueprint

2019

Seed

$1M

19

London, United Kingdom

Rory Jeffries

more

MAHR Projects, Founders Factory, Hambro Perks Ltd., TrueSight Ventures, Serge Chiaramonte

Automat

2016

Series A

$11M

41

Montréal, Canada

Relay Ventures, You & Mr Jones Brandtech Ventures, Real Ventures, USAA, Slack Fund, and 3 others

Personali

2011

Other

$15M

16

New York City, United States

Keren Zimmerman

more

Norwest Venture Partners VI-A, LP, Norwest Venture Partners

Retail - Messaging & Chat

Services that enable messaging and chat as channels for customer engagement

Company

Founded

Stage

Raised

Employees (est)

HQ Location

Founder

Investors

Attentive

2016

Series E

$863M

942

New York, United States

Sequoia Capital, Coatue, IVP (Institutional Venture Partners), NextView Ventures, Eniac Ventures, and 14 others

ManyChat

2015

Series A

$23M

186

San Francisco, United States

Bessemer Venture Partners, 500 Startups, Flint Capital, Skywell Capital, Anton Anohin

Emotive

2018

Series B

$58M

194

Los Angeles, United States

CRV, Floodgate, Mucker Capital, Vulcan Capital, Stripes, and 5 others

Postscript

2018

Series B

$41M

173

Scottsdale, United States

Y Combinator, 1984 Ventures, Greylock, Accomplice, OpenView, and 11 others

Klaviyo

2012

Series D

$679M

991

Boston, United States

Accel, Summit Partners, Sands Capital, Astral Capital, Owl Rock Capital, and 10 others

Omnisend

2014

Other

-

149

London, United Kingdom

Rytis Lauris, Zygimantas Stauga

more

SMSBump

2021

Acquired

-

41

Cambridge, United States

Eleven Ventures

Voyage SMS

2018

Seed

-

24

Los Angeles, United States

Guild Capital, RiverPark Ventures

LiveRecover

2018

Other

-

9

Austin, United States

Dennis Hegstad

more

Radiance Labs

2017

Pre-Seed

-

17

San Mateo, United States

Vikas Jha

more

New Enterprise Associates, Foundation Capital

Via

2019

Series A

$20M

50

San Jose, United States

Peterson Ventures, Footwork, Soma Capital, Jack Altman, Pelion Venture Partners, and 3 others

Snaps

2010

Acquired

$11M

30

New York, United States

Signal Peak Ventures, Charge Ventures, Social Starts, Michael Kassan, Digital Capital Advisors, and 9 others

Tone

2017

Acquired

$4M

16

Cambridge, United States

Bling Capital, Day One Ventures, One Way Ventures, Walnut Venture Associates, TIA Ventures, and 4 others

Chatitive

2016

Acquired

$1M

1

Seattle, United States

Unlock Venture Partners

Retail - Post Purchase, Upsell, & Re-engagement

Software and Services that manage customer experience and engagement after a purchase decision has been made

Company

Founded

Stage

Raised

Employees (est)

HQ Location

Founder

Investors

Malomo

2018

Seed

$8M

36

Indianapolis, United States

Base10 Partners, Hyde Park Venture Partners, High Alpha, Gaingels, Harlem Capital Partners, and 7 others

Extend

2019

Series C

$320M

201

San Francisco, United States

SoftBank Vision Fund, Meritech Capital Partners, GreatPoint Ventures, Lightbank, American Express Ventures, and 14 others

parcelLab

2015

Series C

$112M

148

Munich, Germany

Anton Eder, Julian Krenge, Tobias Buxhoidt

more

Insight Partners, SAP.iO, Capnamic Ventures, coparion, SpeedUP! Europe, and 6 others

AfterShip

2012

Series B

$69M

106

Tsuen Wan, Hong Kong

Tiger Global Management, 10Fund, GL Ventures, IDG-Accel China Growth Fund, Business Switch Pty Ltd

LoyaltyLion

2012

Other

-

88

London, United Kingdom

EC1 Capital, Downing Ventures, Paul Heywood, Walking Ventures, Startupbootcamp Smart Transportation & Energy Berlin, and 4 others

Clyde

2017

Series A

$17M

71

New York, United States

Spark Capital, Red Sea Ventures, RRE Ventures, Abstract Ventures, Correlation Ventures, and 12 others

SendCloud

2012

Series B

$24M

320

Eindhoven, The Netherlands

henQ, BOM, AXA Venture Partners, Bonsai Partners, TIIN Capital, and 2 others

Mulberry Technology

2018

Series A

$13M

65

New York, United States

Quiet Capital, Pace Capital, Foundation Capital, Entrepreneurs Roundtable Accelerator, Founder Collective, and 5 others

ROKT

2012

Series D

$162M

317

New York, United States

Square Peg Capital, TDM Growth Partners, Moelis Australia Asset Management, Time Inc., Lachlan Murdoch, and 2 others

Smile.io

2012

Seed

$1M

60

Kitchener, Canada

OMERS Ventures, MaRS Investment Accelerator Fund

Formation

2015

Series A

$30M

101

San Francisco, United States

BCG Digital Ventures, Starbucks Corporation

Loop Returns

2017

Series B

$75M

92

Columbus, United States

Brandon Schmidt, Chris Pinchot, Jonathan Poma

more

CRV, FirstMark, Lerer Hippeau, Shopify, M25, and 3 others

Happy Returns

2015

Acquired

$25M

76

Santa Monica, United States

David Sobie, Mark Geller

more

Upfront Ventures, U.S. Venture Partners, PayPal Ventures, Maveron, Lowercase Capital, and 3 others

Returnly

2014

Acquired

$30M

51

San Francisco, United States

Craft Ventures, Alma Mundi Ventures, Index Ventures, FJ Labs, Social Capital, and 11 others

Rise.ai

2015

Acquired

-

22

Tel Aviv, Israel

Peregrine Ventures

CartHook

2015

Seed

$2M

25

Portland, United States

Starve Ups

8returns

2020

Other

-

4

Berlin, Germany

Nilaxsa Yoganathan

more

JVH Ventures GmbH

Sales

Software that automates and manages stages of the sales cycle

Company

Founded

Stage

Raised

Employees (est)

HQ Location

Founder

Investors

Chili Piper

2016

Series B

$54M

159

Brooklyn, United States

Base10 Partners, Tiger Global Management, Flashpoint, Nicolas Moreau, Gradient Ventures, and 3 others

6sense

2013

Series D

$226M

518

San Francisco, United States

Salesforce Ventures, Battery Ventures, D1 Capital Partners, Insight Partners, Venrock, and 7 others

Gong

2015

Series E

$583M

783

San Francisco, United States

Norwest Venture Partners, Sequoia Capital, Battery Ventures, Franklin Templeton Investments, Coatue, and 8 others

Apollo.io

2015

Series A

$9M

142

San Francisco, United States

Y Combinator, Nexus Venture Partners, Social Capital, ZhenFund, Argonautic Ventures, and 3 others

Slintel

2016

Series A

$26M

133

Mountain View, United States

Accel, Stellaris Venture Partners, GGV Capital, GSF, Sequoia Capital India, and 3 others

CaptivateIQ

2017

Series B

$63M

143

San Francisco, United States

Conway Teng, Hubert Wong, Mark Schopmeyer

more

Sequoia Capital, Y Combinator, Accel, Amity Ventures, Foundation Capital, and 2 others

Drift

2015

Acquired

$107M

601

Boston, United States

CRV, Sequoia Capital, General Catalyst, HubSpot, NextView Ventures, and 8 others

Salesloft

2011

Series E

$246M

680

Atlanta, United States

Insight Partners, Emergence, Owl Rock Capital, HarbourVest Partners, High Alpha, and 8 others

Vivun

2018

Series B

$56M

90

Oakland, United States

Menlo Ventures, Accel, Unusual Ventures, Salesforce Ventures, Firebolt Ventures, and 1 others

Pipedrive

2010

Acquired

$90M

811

New York, United States

Bessemer Venture Partners, Insight Partners, Atomico, Storm Ventures, Rembrandt Venture Partners, and 13 others

Clearbit

2014

Series A

$17M

130

San Francisco, United States

First Round Capital, Zetta Venture Partners, BoxGroup, Battery Ventures, Naval Ravikant, and 12 others

Calendly

2013

Series B

$351M

280

Atlanta, United States

OpenView, Atlanta Ventures, ICONIQ Capital

Outreach

2014

Series G

$489M

1090

Seattle, United States

Spark Capital, Mayfield Fund, Sands Capital, Trinity Ventures, DFJ Growth, and 29 others

Drips.com

2014

Private Equity

-

101

Akron, United States

Aaron Christopher

more

Accel-KKR, Wells Fargo Capital Finance

Proton.ai

2018

Pre-Seed

-

39

Allston, United States

Demodesk

2018

Series A

$11M

48

Munich, Germany

Y Combinator, Global Founders Capital, Balderton Capital, Kleiner Perkins, Target Global, and 7 others

Zomentum

2018

Series A

$17M

76

San Francisco, United States

Accel, Elevation Capital, Greenoaks Capital, Eight Roads Ventures, SAIF Partners

Dooly

2016

Series B

$102M

15

Vancouver, Canada

Creative Destruction Lab (CDL), Addition, Spark Capital, Boldstart Ventures, ScaleUP Ventures, and 17 others

Walnut

2020

Series A

$21M

24

New York, United States

Eight Roads Ventures, NFX, Graph Ventures, A.Capital Ventures, Immad Akhund, and 7 others

Yesware

2010

Series C

$47M

98

Boston, United States

Battery Ventures, Foundry Group, Ridge Ventures, GV, Techstars Ventures, and 4 others

Groove

2014

Series A

$16M

106

San Francisco, United States

Alchemist Accelerator, Level Equity Management, Uncork Capital, Quest Venture Partners, Capital One Growth Ventures

Spiro.AI

2014

Seed

$7M

34

Boston, United States

Geekdom Fund, Zelkova Ventures, MassVentures, Hyperplane Venture Capital, Bantam Group, and 5 others

Autopilot

2015

Other

$34M

39

Sydney, Australia

Rembrandt Venture Partners, Salesforce Ventures, Blackbird Ventures, Southern Cross Venture Partners, Draper Associates, and 4 others

Support Automation

Software that automates support interactions and improves agent performance

Company

Founded

Stage

Raised

Employees (est)

HQ Location

Founder

Investors

Ada

2016

Series C

$191M

324

Toronto, Canada

Bessemer Venture Partners, Accel, FirstMark, Spark Capital, Creative Destruction Lab (CDL), and 12 others

yellow.ai

2016

Series C

$102M

599

San Mateo, United States

Salesforce Ventures, Lightspeed Venture Partners, Sapphire Ventures, Lightspeed India Partners, WestBridge Capital, and 1 others

Forethought

2017

Series B

$27M

107

San Francisco, United States

New Enterprise Associates, K9 Ventures, Village Global, 8VC, Vlad Tenev, and 17 others

Balto

2017

Series B

$52M

99

St Louis, United States

Chris Kontes, Davidson Girard, Marc Bernstein

more

Sierra Ventures, OCA Ventures, Stripes, Stage Venture Partners, Jump Capital, and 9 others

Cresta

2017

Series B

$71M

78

San Francisco, United States

S. Zayd Enam, Sebastian Thrun, Tim Shi

more

Andreessen Horowitz, Sequoia Capital, Greylock, Porsche Ventures, Allen & Company, and 3 others

ultimate.ai

2016

Series A

$27M

98

Berlin, Germany

HV Capital, Maki.vc, European Innovation Council, OMERS Ventures, Felicis Ventures, and 2 others

Dixa

2015

Series C

$158M

192

Copenhagen, Denmark

Seed Capital, General Atlantic, Project A Ventures, Notion Capital, Preben Damgaard, and 2 others

Replicant

2017

Series A

$35M

86

San Francisco, United States

Norwest Venture Partners, Atomic, Costanoa Ventures, Bloomberg Beta, State Farm Ventures

Netomi

2015

Series A

$22M

104

San Francisco, United States

Y Combinator, Index Ventures, Salesforce Ventures, Indicator Ventures, BoxGroup, and 18 others

ASAPP

2014

Series C

$380M

389

New York, United States

Gustavo Sapoznik, Marcus Westin

more

Fidelity Management and Research Company, Dragoneer Investment Group, HOF Capital, Emergence, Telstra Ventures, and 10 others

Zoomin Software

2015

Series C

$73M

115

New York, United States

Bessemer Venture Partners, Salesforce Ventures, General Atlantic, Viola Growth

Guru

2013

Series C

$71M

232

Philadelphia, United States

Mitchell Stewart, Rick Nucci

more

FirstMark, Accel, Thrive Capital, Emergence, Salesforce Ventures, and 2 others

Verloop.io

2016

Series A

$8M

86

Bangalore, India

ADQ, Anand Chandrasekaran, Kris Gopalakrishnan, Growth Story, Mohandas Pai, and 4 others

Capacity

2017

Series C

$35M

79

Saint Louis, United States

Rice Park Capital Management, Equity.com, David Karandish

goMoxie

2006

Acquired

$35M

98

San Bruno, United States

Foundation Capital, HWVP, Hummer Winblad Venture Partners, Oak Investment Partners, Powershift Group

Hubtype

2016

Seed

$2M

37

Barcelona, Spain

K Fund, Ed Freyfogle

GetJenny

2016

Seed

$2M

24

Helsinki, Finland

Dubai Angel Investors, May Nasrallah, Barclays Accelerator, Powered by Techstars - Tel Aviv, Business Finland, Nestholma, and 2 others

Financing

Top Investors

Investor

Companies Backed

Rounds Participated In

Rounds Led

Companies

Tiger Global Management

14

30

10

Chili Piper, Shelf, Attentive, 6sense, Gong, Pendo, Ada, Yotpo, Outreach, MessageBird, Freshworks, Kustomer, AfterShip, Dooly

Salesforce Ventures

14

32

5

6sense, Gong, Pendo, Bloomreach, yellow.ai, Outreach, Gainsight, Talkdesk, Guru, Netomi, Zoomin Software, Autopilot, Qubit, Vivun

Accel

10

36

18

Klaviyo, Ada, MessageBird, Freshworks, CaptivateIQ, Slintel, Guru, Zomentum, Qubit, Vivun

Battery Ventures

9

38

10

6sense, Gong, Pendo, Bloomreach, Gainsight, Kustomer, Clearbit, Yesware, Dooly

Sapphire Ventures

9

21

9

Attentive, 6sense, Pendo, yellow.ai, Outreach, Gorgias, Five9, ujet.cx, Qubit

Insight Partners

7

17

11

Shelf, 6sense, Pipedrive, Salesloft, Gainsight, parcelLab, Trengo

Bessemer Venture Partners

6

29

16

ManyChat, Ada, Pipedrive, Yotpo, Gainsight, Zoomin Software

Sequoia Capital

6

24

14

Attentive, Gong, Drift, Freshworks, CaptivateIQ, Cresta

Spark Capital

6

17

9

Pendo, Ada, Outreach, MessageBird, Clyde, Dooly

Base10 Partners

5

11

6

Chili Piper, Acquire, Shelf, Attentive, Malomo

CRV

5

17

6

Drift, Zendesk, Emotive, Gorgias, Loop Returns

Foundation Capital

5

9

1

CaptivateIQ, Mulberry Technology, MaestroQA, goMoxie, Radiance Labs

Emergence

4

23

7

Salesloft, Chorus.ai, Guru, ASAPP

FirstMark

4

18

5

Pendo, Ada, Guru, Loop Returns

New Enterprise Associates

4

8

4

Bloomreach, Forethought, Gladly, Radiance Labs

Recent Rounds

Largest Rounds

Company

Segment

Round Date

Round Size

Round Stage

Investors

Trengo

Contact Center

09/21

$36M

Series A

Insight Partners, Peak

Walnut

Sales

08/21

$15M

Series A

Eight Roads Ventures

Shelf

Support Automation

08/21

$53M

Series B

Insight Partners, Tiger Global Management, Base10 Partners, Contour Venture Partners, Connecticut Innovations, and 2 others

Balto

Support Automation

08/21

$38M

Series B

Stripes, Sierra Ventures, Cultivation Capital, OCA Ventures, SaaS Ventures, and 4 others

Talkdesk

Contact Center

08/21

$230M

Series D

Franklin Templeton Investments, Viking Global Investors, Whale Rock Capital Management, Amity Ventures, Top Tier Capital Partners, and 3 others

Drips.com

Sales

08/21

$0M

Debt

Wells Fargo Capital Finance

yellow.ai

Support Automation

08/21

$78M

Series C

Salesforce Ventures, Sapphire Ventures, WestBridge Capital, Lightspeed Venture Partners

Drips.com

Sales

07/21

$0M

Private Equity

Accel-KKR

Dixa

Support Automation

07/21

$105M

Series C

General Atlantic, Seed Capital, Project A Ventures, Notion Capital

Pendo

Customer Success

07/21

$150M

Series F

B Capital Group, General Atlantic, Battery Ventures, Sapphire Ventures, Tiger Global Management, and 6 others

Loop Returns

Retail - Post Purchase, Upsell, & Re-engagement

07/21

$65M

Series B

CRV, Shopify, Lerer Hippeau, FirstMark, Ridge Ventures, and 2 others

Octane AI

Retail - Convsersion & Engagement Platform

07/21

$5M

Other

Javelin Venture Partners, General Catalyst, Bullpen Capital, Boost VC

ROKT

Retail - Post Purchase, Upsell, & Re-engagement

07/21

$0M

Secondary

Vitally

Customer Success

06/21

$9M

Series A

Andreessen Horowitz, Techstars, Founder Collective, Zelkova Ventures

Via

Retail - Messaging & Chat

06/21

$15M

Series A

Footwork, Jack Altman, Peterson Ventures, Ryan Smith, Josh James

Outreach

Sales

06/21

$0M

Series G

Steadfast Capital Management

Slintel

Sales

06/21

$20M

Series A

GGV Capital, Sequoia Capital India, Accel, Stellaris Venture Partners

Whatfix

Customer Success

06/21

$90M

Series D

SoftBank Vision Fund, Sequoia Capital India, F-Prime Capital, Dragoneer Investment Group, Eight Roads Ventures, and 1 others

Gong

Sales

06/21

$250M

Series E

Franklin Templeton Investments, Salesforce Ventures, Sequoia Capital, Tiger Global Management, Thrive Capital, and 1 others

Outreach

Sales

06/21

$200M

Series G

PremjiInvest, Steadfast Financial, Salesforce Ventures, Tiger Global Management, Vista Equity Partners, and 6 others

Dooly

Sales

05/21

$80M

Series B

Spark Capital, BoxGroup, Addition, Tiger Global Management, Lachy Groom, and 2 others

ASAPP

Support Automation

05/21

$120M

Series C

Fidelity Management and Research Company, Dragoneer Investment Group, HOF Capital, Emergence, Telstra Ventures, and 6 others

Klaviyo

Retail - Messaging & Chat

05/21

$320M

Series D

Sands Capital, Accel, Owl Rock Capital, Summit Partners, Whale Rock Capital Management, and 5 others

Extend

Retail - Post Purchase, Upsell, & Re-engagement

05/21

$260M

Series C

SoftBank Vision Fund, American Express Ventures, PayPal Ventures, Meritech Capital Partners, GreatPoint Ventures, and 5 others

Enthu.AI

Agent Training & Analytics

05/21

$0M

Pre-Seed

Appit Simple Infotek, Ankit Dudhwewala

parcelLab

Retail - Post Purchase, Upsell, & Re-engagement

05/21

$112M

Series C

Insight Partners, Capnamic Ventures, Endeit Capital, coparion

Ada

Support Automation

05/21

$130M

Series C

Spark Capital, Bessemer Venture Partners, Tiger Global Management, Accel, FirstMark, and 3 others

Chili Piper

Sales

05/21

$0M

Secondary

G Squared

MessageBird

Contact Center

04/21

$800M

Series C

BlackRock, Eurazeo, Y Combinator, Tiger Global Management, Accel, and 8 others

AfterShip

Retail - Post Purchase, Upsell, & Re-engagement

04/21

$66M

Series B

Tiger Global Management, GL Ventures

Chili Piper

Sales

04/21

$33M

Series B

Tiger Global Management, Base10 Partners, Gradient Ventures

Malomo

Retail - Post Purchase, Upsell, & Re-engagement

04/21

$5M

Seed

Base10 Partners, Gaingels, High Alpha, Harlem Capital Partners, Jeremy Cai, and 6 others

CaptivateIQ

Sales

04/21

$46M

Series B

Accel, Sequoia Capital, Y Combinator, Amity Ventures, S28 Capital

Whelp

Contact Center

04/21

$0M

Pre-Seed

Techstars Toronto Accelerator, Techstars

Cresta

Support Automation

03/21

$50M

Series B

Sequoia Capital, Andreessen Horowitz, Greylock, Porsche Ventures, Allen & Company

6sense

Sales

03/21

$125M

Series D

D1 Capital Partners, Sapphire Ventures, Insight Partners, Tiger Global Management

Zoomin Software

Support Automation

03/21

$52M

Series C

General Atlantic, Bessemer Venture Partners, Salesforce Ventures, Viola Growth

Attentive

Retail - Messaging & Chat

03/21

$470M

Series E

Coatue, D1 Capital Partners, Tiger Global Management, IVP (Institutional Venture Partners), Base10 Partners

Pickle

Agent Training & Analytics

03/21

$0M

Pre-Seed

Y Combinator

Yotpo

Retail - Convsersion & Engagement Platform

03/21

$230M

Series F

Bessemer Venture Partners, Tiger Global Management, Vertex Ventures, Hanaco Venture Capital, Vintage Investment Partners, and 2 others

ChurnZero

Customer Success

03/21

$25M

Series B

JMI Equity, Baird Capital, Grotech Ventures

Dooly

Sales

03/21

$17M

Series A

Addition, BoxGroup, Battery Ventures, SV Angel, MANTIS Venture Capital, and 7 others

Dooly

Sales

03/21

$3M

Seed

Boldstart Ventures, BoxGroup

Postscript

Retail - Messaging & Chat

03/21

$35M

Series B

Greylock, Y Combinator Continuity Fund, 1984 Ventures, OpenView, Elephant, and 2 others

Emotive

Retail - Messaging & Chat

02/21

$50M

Series B

CRV, Vulcan Capital, Stripes, Mucker Capital, TenOneTen Ventures

CloudTalk

Contact Center

02/21

$7M

Series A

henQ, Point Nine

Zomentum

Sales

02/21

$13M

Series A

Accel, Elevation Capital, Greenoaks Capital, Eight Roads Ventures

Vivun

Sales

02/21

$35M

Series B

Menlo Ventures, Salesforce Ventures, Accel, Unusual Ventures, Atlassian Ventures

Help Scout

Contact Center

01/21

$15M

Series B

Lead Edge Capital, Converge

Playvox

Agent Training & Analytics

01/21

$25M

Series B

Five Elms Capital

Bloomreach

Retail - Convsersion & Engagement Platform

01/21

$150M

Series E

Sixth Street

Calendly

Sales

01/21

$350M

Series B

OpenView, ICONIQ Capital

Salesloft

Sales

01/21

$100M

Series E

Owl Rock Capital, Insight Partners, Emergence, HarbourVest Partners, Endeavor Catalyst

Walnut

Sales

12/20

$4M

Seed

SV Angel, A.Capital Ventures

Zoomin Software

Support Automation

12/20

$21M

Series B

Bessemer Venture Partners, Salesforce Ventures, Viola Growth

Gorgias

Contact Center

12/20

$25M

Series B

Sapphire Ventures, CRV, FJ Labs, Amplify Partners, Greycroft, and 4 others

ultimate.ai

Support Automation

12/20

$20M

Series A

OMERS Ventures, Felicis Ventures, HV Capital, Maki.vc

RevLifter

Retail - Convsersion & Engagement Platform

11/20

$5M

Series A

Maven Capital Partners, Gresham House Ventures

Klaviyo

Retail - Messaging & Chat

11/20

$200M

Series C

Accel, Summit Partners

SendCloud

Retail - Post Purchase, Upsell, & Re-engagement

11/20

$15M

Series B

AXA Venture Partners, BOM, henQ, Bonsai Partners

Pickle

Agent Training & Analytics

11/20

$0M

Pre-Seed

Oleg Rogynskyy

Forethought

Support Automation

10/20

$17M

Series B

New Enterprise Associates, Neo, Sound Ventures, overtime.vc, Geodesic Capital, and 7 others

Capacity

Support Automation

10/20

$11M

Series C

Rice Park Capital Management

ROKT

Retail - Post Purchase, Upsell, & Re-engagement

10/20

$80M

Series D

TDM Growth Partners, Square Peg Capital

Slintel

Sales

10/20

$4M

Series A

Accel, Sequoia Capital India, Stellaris Venture Partners

Balto

Support Automation

10/20

$10M

Series A

Sierra Ventures, Jump Capital, Cultivation Capital, OCA Ventures

Extend

Retail - Post Purchase, Upsell, & Re-engagement

10/20

$40M

Series B

Meritech Capital Partners, PayPal Ventures, GreatPoint Ventures, Shah Capital Partners

Vivun

Sales

10/20

$18M

Series A

Accel, Unusual Ventures

MessageBird

Contact Center

10/20

$200M

Series C

Spark Capital, Y Combinator, Accel, NewView Capital, Atomico, and 5 others

Walnut

Sales

10/20

$3M

Seed

NFX, Graph Ventures, Immad Akhund, Joe Montana, Avishai Abrahami, and 4 others

Tone

Retail - Messaging & Chat

10/20

$4M

Seed

Bling Capital, Day One Ventures, One Way Ventures, TIA Ventures, Emergent Ventures

Predictiva

Agent Training & Analytics

10/20

$1M

Debt

ENISA

Predictiva

Agent Training & Analytics

10/20

$3M

Seed

Sabadell Venture Capital, CDTI, Swanlaab Venture Factory

Predictiva

Agent Training & Analytics

10/20

$1M

Grant

Horizon 2020

Malomo

Retail - Post Purchase, Upsell, & Re-engagement

10/20

$3M

Seed

Base10 Partners, High Alpha, Harlem Capital Partners, Jamie Sutton, Hyde Park Venture Partners

RevLifter

Retail - Convsersion & Engagement Platform

10/20

$1M

Seed

Klaus

Agent Training & Analytics

09/20

$5M

Seed

Global Founders Capital, Creandum, Icebreaker.vc, Andrus Purde

Zoomin Software

Support Automation

09/20

$0M

Other

Bessemer Venture Partners

Attentive

Retail - Messaging & Chat

09/20

$230M

Series D

Coatue, Sequoia Capital, D1 Capital Partners, Sapphire Ventures, Wellington Management, and 10 others

Observe.AI

Agent Training & Analytics

09/20

$54M

Series B

Menlo Ventures, Next47, Emergent Ventures, Scale Venture Partners, NGP Capital

Replicant

Support Automation

09/20

$27M

Series A

Norwest Venture Partners, Costanoa Ventures, Bloomberg Beta, Atomic, State Farm Ventures

Shelf

Support Automation

09/20

$6M

Series A

Base10 Partners, Contour Venture Partners, Connecticut Innovations, Outsiders Fund

Mulberry Technology

Retail - Post Purchase, Upsell, & Re-engagement

09/20

$10M

Series A

Pace Capital, Quiet Capital, Entrepreneurs Roundtable Accelerator, Founder Collective, Commerce Ventures, and 2 others

Demodesk

Sales

09/20

$8M

Series A

Balderton Capital, FundersClub, Target Global

Dooly

Sales

08/20

$0M

Seed

SV Angel

Verloop.io

Support Automation

08/20

$5M

Series A

ADQ, Kris Gopalakrishnan, IDFC-Parampara Fund

Octane AI

Retail - Convsersion & Engagement Platform

08/20

$4M

Other

Bullpen Capital, FJ Labs, General Catalyst, Mana Ventures, Boost VC, and 4 others

CartHook

Retail - Post Purchase, Upsell, & Re-engagement

08/20

$0M

Debt

Chili Piper

Sales

08/20

$18M

Series A

Base10 Partners, Flashpoint, Gradient Ventures

Voyage SMS

Retail - Messaging & Chat

08/20

$0M

Note

Guild Capital, RiverPark Ventures

Gong

Sales

08/20

$200M

Series D

Coatue, Salesforce Ventures, Sequoia Capital, Norwest Venture Partners, Battery Ventures, and 4 others

Yotpo

Retail - Convsersion & Engagement Platform

08/20

$75M

Series E

Bessemer Venture Partners, Vertex Ventures, Blumberg Capital, Hanaco Venture Capital, Access Industries

Chorus.ai

Agent Training & Analytics

07/20

$45M

Series C

Georgian, Redpoint, Emergence, Sozo Ventures

Talkdesk

Contact Center

07/20

$143M

Series C

Franklin Templeton Investments, Viking Global Investors, Lead Edge Capital, Threshold, Top Tier Capital Partners, and 2 others

Zomentum

Sales

07/20

$4M

Seed

Accel, SAIF Partners

ujet.cx

Contact Center

06/20

$55M

Series C

Sapphire Ventures, Kleiner Perkins, GV, Citi Ventures, DCM Ventures, and 1 others

Acquire

Contact Center

06/20

$6M

Series A

Base10 Partners, S28 Capital, Fathom Capital

Outreach

Sales

06/20

$50M

Series F

Sands Capital, Salesforce Ventures, Spark Capital, Sapphire Ventures, Mayfield Fund, and 5 others

zenloop

Agent Training & Analytics

06/20

$7M

Series A

signals Venture Capital, Piton Capital, Nauta Capital

Via

Retail - Messaging & Chat

06/20

$4M

Seed

Peterson Ventures, Soma Capital, Pelion Venture Partners, Ryan Smith, Sorenson Ventures, and 1 others